Migration to the Cloud a Silver Lining for the Australian Government

The organisation is also proactively taking steps to further support successful cloud adoption. Working with Amazon Web Services (AWS), they have introduced a cloud upskilling program – an internal training process designed to develop a pool of cloud-skilled talent. Australia Post has the nation’s largest physical retail footprint, and facilitates more than 80 per cent of the country’s eCommerce.

In 2017, the Australian Bureau of Statistics (ABS) engaged the cloud to deliver services for the Australian Marriage Law Postal Survey, with a mandate to deliver quick survey results that that could be trusted by the public. It was necessary for the process to be as fast as possible for the public, that taxpayer funds were used efficiently, and quality results were delivered with integrity. This required an online return form, interactive voice recognition, and a platform for publishing the result.

Innovation was integral to meet this mandate.

According to ABS, the serverless computing approach, which offloads all infrastructure management to providers like AWS, was “almost the perfect use case”, due to the near infinite capacity and ability to build a cloud application with all the latest available security features. At its peak, AWS processed 100,000 submissions per second of the marriage form.

The need for government departments to harness opportunities for public cloud adoption is evident given the examples of Australia Post and ABS, sentiment shared by government leaders. The Federal Government’s Digital Transformation Agency in 2018 released its vision for Australia to be one of the top three digital governments in the world by 2025, and almost all (94 per cent) of respondents to Deloitte’s research agree that procurement processes should be modernised, and that government should invest in upskilling their workforce in preparation for public cloud.

The research also revealed the primary barriers to public sector adoption of cloud are concerns around data privacy and data sovereignty, and lack of information. These concerns are directly addressed by the PROTECTED certification, awarded to AWS by the Australian Cyber Security Centre (ACSC) in January. This certification enables all Australian public and private sector organisations to store and process highly sensitive data at the PROTECTED security classification level on AWS.

The Australian government is in part addressing these barriers. A recent whole-of-government procurement agreement to access all of AWS is paving the way to help simplify cloud procurement for federal, state, and territory agencies, as well as government-controlled public universities. This centralised agreement provides agility to agencies, helping them to save costs from day one, due to the economies of scale achieved from the aggregated procurement. In addition, the deal also includes the provision of AWS Enterprise Support, AWS Professional Services, and AWS Training, in a direct bid to bolster the skills gap.

There is no easy answer or quick fi x, however the Deloitte report provides recommendations for government organisations to successfully migrate to the cloud. The first step is to implement a deadline and work towards a goal whereby the majority of systems have moved by 2025. It also recommended that government sector leaders bring forward approaches to shift capital budgets to operating budgets in fiscally sustainable ways.

In adopting these recommendations, and taking note of the experiences of Australia Post, ABS, and other early adopters, government agencies can embrace the cloud to meet the growing demands for secure and fast digital services for all Australians.